Troubleshooting for TSC Printronix
Troubleshooting for TSC Printronix
I am not seeing the data I expect in the Perceptor Management Console
For security, the Perceptor application does not have a direct connection to the SQL database. Instead, it securely connects to the DataAPI which in turn connects to the SQL database.
We have a couple of API endpoints that can be useful for checking the Data API and the underlying database availa... Read more
Printers are connected but jobs are stuck in their printer queues.
Perceptor connects to the ODV-2D cameras through the reserved IP addresses. If these have changed, Perceptor cannot connect and nothing will print because of the Hold Printing feature.
Check the camera IP addresses in use have not been changed. Read more
Overall Grade Fail
The following instructions are to retrieve the system log and rotated system when an “Overall Grade Fail” occurs.
These files will help identify the root cause of the issue.
Open ODV web page by typing IP address of ODV.
Click on the "Diagnostics" tab to the left.
Click on the "System Logs" on... Read more
Troubleshooting for TSC Printronix